Youre not going to believe this chat with Comcast Customer Service Why describe something when you can share exactly what happened What follows is my transcript with what amounted to 6 different customer service reps which occurred over the period of three and a half hours last night. This all began with my desire to upgrade my internet speed and I was actually considering adding cable tv back for the fist time in years because the packages looked really compelling. Immediately following this chat session, my internet went completely down and has not been recoverable since. PETER has entered roomanalyst Priyanka has entered room. Priyanka Hello PETER, Thank you for contacting Comcast Live Chat Support. A0A323951CBFC487?v=1.0' alt='Install Modem Comcast' title='Install Modem Comcast' />My name is Priyanka. Please give me one moment to review your information. Priyanka Its my pleasure to process your order and answer any questions you may have. How are you doing today PETER Doing well, thank you. Yourself Priyanka I am glad to hear that, I am fine thank you for asking. Priyanka Peter, I see that you are interested in our Starter XF Double Play with 2 year agreement at 6. HABITAT DR, Apt 1. BOULDER, CO, 8. 03. PETER Yes. However, I do not need a cable modem as I already own one. Priyanka Sure, I will take care of that. Comcast works hard behind the scenes to protect its customers, and their networks and devices, but there are also some easy steps you can take to make your home. Priyanka Thats a great value It shouldnt take very long to process this order for you. Ill be asking you just a few questions to make sure you get the best deal. Priyanka After I complete your order, we will go over all of the charges and the installation process to make sure you dont have any questions. Adobe Photoshop Cs3 Free Download Crack Keygen Software. Priyanka Sounds good PETER Sounds good. PETER I am a technical person by profession so I feel comfortable with all of the aspects of this. Priyanka Thank you. Priyanka Thats great Priyanka Can you please verify the last four digits of the social security number on your account PETER xxxx. Priyanka Thank you for providing that information. Priyanka Peter, I see that the package which you have selected is a new customer deal, however, we can add the cable cable and internet services for 8. Blast 1. 2mo, so in total this package will cost you 1. HOW6846-wifi_installation_setup_4.jpg' alt='Install Modem Comcast' title='Install Modem Comcast' />Priyanka Without any agreement, and with no Visa. PETER Is that with the HD X1 box and 1. Priyanka That is correct. PETER Sounds good. PETER Is that still with HBO Priyanka Let me check that out for you. Comcast corporate office information. Including their headquarters address, phone number. Also, customer complaints and reviews. Comcast XFINITY forum, broadband news, information and community. Amazon. com NETGEAR N600 8x4 WiFi DOCSIS 3. Cable Modem Router C3700 Certified for Xfinity from Comcast, Spectrum, Cox, Spectrum more Computers Accessories. Uick Start Nighthawk AC1900 WiFi Cable Modem Router Model C7000 Package Contents The box contains the following items. Support Thank you for purchasing this NETGEAR. Rated 4 out of 5 by SirRandall from Easy to install, fast performance I was finally fed up paying Comcast a monthly cablemodem rental fee. ROTFLMAO Yup sounds about right. Comcast Cares what a joke. I had issues with my move. Set up service in last year, did a self install kit with the initial X1. Amazon. com Linksys DOCSIS 3. Cable Modem Certified with Comcast Xfinity, Time Warner Cable, Charter, Cox, Cablevision, and more CM3008 Computers Accessories. Would you mind waiting for a couple of minutes while I do the research PETER Go ahead. Priyanka Yes, HBO and Streampix are included. Priyanka Should I go ahead and add this deal for you PETER Yes please. PETER Will my internet be upgraded immediatelyThat is the thing I really want to happen right away. Priyanka Perfect Priyanka No Peter, we would need to add the Self installation kit, to ship you the equipment. Priyanka You will receive your Self Installation kit within 3 4 business days. To activate the service you just need to call 1 8. OK BEGIN 1. 85. PETER But I dont need any equipment for the internet portion of this. PETER And I dont want to pay for a self install kit when I can pick up the equipment at the local office for not cost. Priyanka Yes, you do not need it, but to activate the services we would need to add the Self installation kit, and if we add the pickup for Self installation kit, it will cost you 1. If you wish, you can visit our Comcast store to change the package and simultaneously you can pickup the Self installation kit. Priyanka For no cost. Priyanka Just to confirm, your registered e mail address is xxxxxxxxxxxxxx PETER Sounds good. But does that mean that the internet upgrade wont happen until I pick up the cable box even though I already have a cable modem PETER correct, xxxxxxxx. Priyanka That is correct. Priyanka Because it is a bundle deal. Priyanka Both Internet and cable services will activate once you pickup the kit. PETER PETER But I just want the faster internet now. Priyanka Peter, I have just checked, that you are already using the Blast internet speed. Priyanka Which we are providing with this package. PETER How much would it cost to just upgrade my internet Can you tell me what Im currently paying and what speed I get. Priyanka That mean, after changing the package, your internet speed will remain. Priyanka Sure, let me check that for you. PETER And then what my option is for upgrading the internet speed and what the cost would be Priyanka Let me check that out for you. Would you mind waiting for a couple of minutes while I do the research Priyanka Thank you for patiently waiting. Priyanka Peter, to upgrade the internet speed from 1. PETER What am I currently paying for Priyanka Currently you are paying 4. PETER for what level of service Priyanka For 1. Priyanka You are paying 4. PETER So according to Comcast Im supposed to currently be getting 1. Priyanka That is correct. Priyanka If you are not getting 1. I can transfer this chat to the technical team. PETER Im getting 4. Priyanka Oh No worries, let me transfer this chat to the technical team, they will help you with that, should I go ahead and transfer this chat PETER yes pleasePriyanka Sure. Priyanka Peter, I am transferring this chat, please stay connected. Priyanka Please wait, while the problem is escalated to another analystuser PETER has entered roomanalyst Joy has entered room. Joy Its a privilege to have you here on chat and I am looking forward to provide you excellent service Waiting for response from Priyankaanalyst Priyanka has left room. PETER Great, thanks. So I hear Im supposed to be getting much higher service that Im currently receiving. Can you help Joy As I understand, you are having issue with your intenet connection PETER Well, I was just informed that Im supposed to be receiving 1. Im only getting 4. Joy Oh I see. PETER Can you confirm that I should be seeing 1. Joy Could you please assist with your Comcast account number so that I can check the status of your Account PETER certainly. Joy Thank you. PETER xxxxxxxxxxxx. Joy Thank you for providing that information. Joy Thank you for patiently waiting. Joy As I can see in your account you are still having 5. Download speed and 1. PETER So what should my speed be Joy That is 5. PETER What is the cost difference between my current level of service and the 1. PETER I was a premium service user before and I understand everyone was getting free upgrades. PETER Im very disappointed if I was not included in that. PETER Ive been a loyal customer since 2. Joy Oh I really apologize for the inconvenience. Joy Please allow me a minute I am transferring the chat to our Concerned team. PETER Thank you. Joy You are most welcome. Joy Please wait, while the problem is escalated to another analyst. Waiting for response from Joyuser PETER has entered roomanalyst Mohd has entered room. Mohd You have reached Sales Department and I will be assisting you with your concern for today. Please give me 2 3 minutes to review your conversation with the previous representative. This will give me a better understanding of the issue at hand so that we can resolve it in the most efficient way possible. Will that be okayPETER ok. Mohd Peter, as I understand you are looking for the 1. PETER Well, Im interested in getting what I am entitled too. PETER For what I am paying, should I be getting 5. PETER The sales agents I was speaking too seem to think I should be seeing 1. Mohd I will be more than happy to check the information for you, Peter. Youve certainly reached the right department Please be assured I will do my best to help you with your concern. PETER Thank you. Mohd Peter, may I have your complete name, phone number, service address and last 4 digit of your SSN registered on your account for security purpose PETER xxxx. Mohd Thank you for providing that information. Mohd Peter, as I checked you are using Blast internet deal, as per your area with this deal you will get up to 1. PETER So I am currently seeing 4.